Help Center

Sometimes! We run various promos throughout the year where you're able to get free standard shipping on orders over a specified subtotal (after discounts and before taxes and shipping).

Free shipping is automatically applied to your order once conditions are met. It can also be combined with other promos.

Please contact us immediately using the CONTACT form with your email, name, order number, and a detailed description of the change you'd like to make. Your order may be put on hold and not shipped if more information is needed to process your change request.

Due to our order fulfillment process and timing, we may not be able to make the change prior to processing your order. Please note, we can not guarantee changes will be made and are not responsible for any issues if your order was placed with incorrect information.

We aim to ship all in-stock orders within 1-3 business days of when they are placed.

Our average order-to-ship time has been steady at around 1 business day, but varies day-to-day due to volume and capacity.

Please allow additional time for your order to ship during holidays.

All orders are hand packaged and shipped directly from Toronto!

Currently, we only ship to customers in Canada through kangacoolers.ca 

All shipping costs are based on items purchased and the address they are shipping to. The shipping cost will be automatically calculated during check out.

Please contact us immediately using the CONTACT form with your email, name, order number, and the updated address. Your order may be put on hold and not shipped if more information is needed to process your change request.

Due to our order fulfillment process and timing, we may not be able to make the change prior to processing your order. Please note, we can not guarantee changes will be made and are not responsible for any issues if your order was placed with incorrect information.

Before placing your order, please confirm and reconfirm that the address you provide to us is 100% correct. We cannot guarantee we will be able to update the address prior to shipping or reroute the package to a new address once shipped.

Please note, we are not liable if your order delivers to an address that was provided to us incorrectly.

Please contact us immediately using the CONTACT form with your email, name, and order number to have your order cancelled. If your order has already been shipped at the time of your request, you will be sent a pre-paid shipping label to return the item(s) once they arrive. 

We offer various promotional codes and offers that either need to be entered manually or automatically apply.

Promotional Codes: Promo codes can be manually entered after you click Check Out in your cart and enter the check out process. There will be a box where you can simply enter your code and hit Apply.

Automatic Promotions: Some advertised promos are automatically applied to your cart when certain conditions are met. Make sure you read the instructions and conditions carefully to ensure the promo is applied correctly. Please contact us here if you have any questions or concerns.

Stacking: Only one promo can be used on an order at a time. In some cases and if certain conditions are met for free shipping, other promos can be applied to stack on top of the free shipping offer.

We do offer discounts for bulk orders! For large orders, please contact us with your order details for a discount code.

We work hard to ensure all items in every package we ship matches the exact items ordered, but in extremely rare cases, a missing or incorrect item may slip through due to human error.

If you encounter an issue with your package upon delivery, please contact us here within 15 days of tracking showing the package has been delivered. When reaching out, please make sure all applicable details are included so we can quickly investigate and find a remedy.

All orders are eligible for FREE returns and exchanges, excluding items that have been personalized. Items to be returned must have their original packaging and tags.

Requests must be initiated within 45 days from the date your order ships by contacting us here.

Returns can be started by going through our Contact form within 45 days from the date your order ships.

You will need the following in order to begin a return:

1. Order Number - this can be found in your Order Confirmation email
2. Shipping Zip Code or Order Email Address

Once your return has been initiated here, you can expect the following:

1. Your request will be approved and a prepaid return label will be generated.
2. Securely package your return to prevent any damage during transit and stick the prepaid return label on the outside. Remove or cover up and existing labels or barcodes to prevent issues while in transit.
3. Once we receive your return package, we will review your returned items to make sure they are unused and in original packaging.

Of course! If you received a gift and would like to exchange it for another item or store credit, you can use our Contact form. We may need some information about the original purchaser, but don't worry, we won't notify them.

Yes! All Kanga products come with a limited warranty that covers you in the case of a factory defect.

On the off chance there are any factory defects, please use our Contact form within 15 days of receiving your order to submit a claim.

Use our Warranty Claim Form within 15 days of receiving your order to submit a claim. Your claim will be reviewed and approved on a case-by-case basis.

Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Once your warranty claim has been submitted here, you can expect the following:

1. Your claim will be reviewed by our team and processed according to our policies.
2. If approved, we will communicate next steps via email and remedy on a case-by-case basis.

Our limited warranty covers factory defects that are communicated using our Contact form within 15 days of receiving your order - claims are reviewed and approved on a case-by-case basis.

Our limited warranty does not cover any issues arising from misuse, neglect, or normal wear.